Express partners

We can ship any orders to Worldwide. If your country TNT express can not be served, we will automatically be replaced with EMS for you.

Shipping costs

The international shipping fees are depending on the shipping location.  All shipping costs are automatically calculated in the checkout. 

Tax, Import Duty and VAT 

The price when you checkout exclude Tax and Import Duty and VAT. 

Bulk supply

We do not supply anyone except consumers.  We do not respond to enquries asking us to supply bulk amounts of goods for supply elsewhere as this is against our terms of contract as an official dealer.

We do, however, supply non-trade bulk orders e.g. for events and meetings - and for a quote on any bulk purchase please use the Contact us option.

 

1. Delivery Notifications 

You will receive an email at the address you have specified when your order has been dispatched - this email contains the tracking number so you can track it online right to your door.

2. International deliveries 

International orders are shipped by TNT, who passes the package onto your overseas delivery company.  International shipping is calculated in the checkout, and the delivery timescale is a non-guaranteed 3 - 7 working days.

3. Missed deliveries 

If you are not in to receive the delivery at the time the delivery is attempted, you will get a card.  This will allow you to telephone TNT to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office.  Due to security reasons, all items must be signed for and we cannot send items unrecorded. 

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item.  From this point forth, you will be given a choice whether you wish us to redispatch the item or for you to cancel the order.  Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

4. Late deliveries or dispatch 

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The order circumstance which may cause a delay is when the delivery service itself has a problem.  This, again, is a rare situation but is unfortunately beyond our control.  In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

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